Cancellation policy

As a Client, by ordering our services, you agree to the following terms: Upon ordering our services, we will schedule a Discovery Call with you to better understand your HR and recruitment needs. If, during the Discovery Call or within one (1) week thereafter, we determine that we are unable to fulfill your needs, we will notify you of our decision and refund your payment, excluding any third-party processing fees and other non-refundable fees that may have been applied during the order process.

Your service will automatically renew weekly or monthly (4 weeks) unless you decide to cancel. If you wish to cancel, we require a 7-day notice before the next billing cycle. 

To cancel, you have two options:

1. Log in to your Svidy Store My Account and manage your subscription directly.
2. Send a written cancellation request to hello@svidy.com.

During this notice period, services will continue, and any outstanding fees will remain payable.

For services billed weekly (Postpaid) or subscriptions (Prepaid) with weekly billing, cancellation can only take effect after the fourth week of service.

We appreciate your business and are here to assist if you have any questions!

Last updated: March 03, 2025